Management

Issue Management
Track Metrics will follow the Issue Management process to manage, resolve and (if appropriate) escalate all issues reported by customers or notified by auto...
Mon, 9 Aug, 2021 at 11:57 AM
Problem Management
Track Metrics’s Problem Management process is based on IT Service Management best practices and is aligned to ITIL. A problem is defined as a cause or p...
Mon, 9 Aug, 2021 at 11:57 AM
Release Management
Track Metrics’s release management objective is to ensure release activities are planned, scheduled and controlled and to ensure that the integrity of the l...
Mon, 9 Aug, 2021 at 11:58 AM